Here are some of the common questions we get asked,
(1) Reliability?
As we will only install equipment when the signal at your house is within a specified level, this allows for signal fade a common occurrence for wireless signals and ensures a constant speed,
(2) What is the normal/average bit rate?
We customize upload and download speed to suit most customers
(3) Minimum contract period
Unlike others we do not have a minimum contract period; all we ask you give us 30day notification
(4) How much and what equipment needs to be installed and where?
Our broadband service installation consists of erecting an external antenna, usually located high on your house (chimney, side gable, etc), this ensures maximum signal is received and results in consistent broadband speeds. As the external antenna/hardware is exposed to the elements, in our Service Provision Terms we service and maintain all equipment used in standard installation along with firmware upgrades at no extra cost to you. We have a once off standard installation charge of €150. (Now just €75) or €100 for totally wireless internet connection at your home.
(5) Can I use my laptop to browse the internet in any room of my house?
You will need to install a wireless router, usually located in the attic space, note we have a special price offer for this where we cable to your desktop computer and use a wireless router for your laptop all the equipment + installation for just €100, with this you have a choice of connection options direct cable or wireless and this is the most popular choice for anyone working from home.
(6) Is there a download limit each month?
We ask each customer to sign a fair usage policy and we do not at present have a specified download limit, but for normal internet activity this will not be a issue for our customers.
(7) Technical Support, is it opened only between monday to Friday 9 to 5?
N0 – We personally answer any technical calls in the evening and weekends,would like to point out our technical support is open longer than most others,
